In Reality, There Are Only Three Job Interview Questions

I read this and I knew how true the title was……

The only three true job interview questions are:

1.  Can you do the job?
2.  Will you love the job?
3.  Can we tolerate working with you?

That’s it.  Those three.  Think back, every question you’ve ever posed to others or had asked of you in a job interview is a subset of a deeper in-depth follow-up to one of these three key questions.  Each question potentially may be asked using different words, but every question, however it is phrased, is just a variation on one of these topics: Strengths, Motivation, and Fit.

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Customer Service: Reducing Damaged Deliveries

I saw this article and thought I’d share it with you. As you are building your business, getting the purchased product to your customers is a large part of your customer service practices and it doesn’t matter if you get your customers’ shipments delivered on time if they arrive at the dock unusable. It is important that you select carriers that train its employees to prevent damages is the first step, but shippers should also take a proactive approach to preparing freight for safe, secure delivery to the end user.    Here is a great article by Paul Lorensen, central area vice president of operations for Con-way Freight, who offers this advice for shippers moving bags, crates, drums, totes, or cartons.

1. Label, label, label.
2. Use four-way pallets made of sound lumber.
3. Protect exposed valves.
4. Use new packaging materials unless otherwise specified.
5. Verify that the bill of lading lists all freight being transported.
6. Cover the ends of threaded pipe or steel tubing.
7. Pack cartons carefully.
8. Use crates constructed with three-way locking corners.
9. Shrink-wrap the freight and the pallet.
10. Consult NMFC standards.

 

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Worst PR Disaster of All Time: Who is Doing Your Company’s Marketing and Customer Service?

In my many years of starting and building companies, I have learned the importance of building a solid team with people who share your vision and values. In the current internet environment, one of the critical pieces of your management puzzle is marketing and customer service. If you do this well, the customers will spread your goodwill and you will likely be rewarded. However, while today’s skinny business models encourage many functions to be outsourced, you need to know your outsourcing partners, their capabilities and bad-customer-service   pr disastermake sure they share your vision and values.

Here is an example of a customer service nightmare, that has now cost the product manufacturer. In fact, this might be one of the most worst exchanges in the history of public relations. Here’s the article that summarizes the following events: Man orders special video game controller; man asks company’s PR rep where his order is; man becomes frustrated with unprofessional customer service; PR rep insults and belittles customer; customer shares story with Internet; Internet explodes.

Here’s a little more detail: On Dec. 16, a customer known only as “Dave” began a series of e-mail exchanges with Ocean Marketing, the PR firm that represents N-Control, a maker of modified game controllers for hardcore gamers and disabled people. Dave had pre-ordered a pair of Playstation 3 Avenger controllers from N-Control, but discovered that he would not get his controllers in time for Christmas. He e-mailed Ocean Marketing and began an exchange with Paul Christoforo, the company’s PR rep. Dave discovered that new orders for the Avenger would receive $10 off, but he would get no such discount. You will nnot bnelieve the PR guys responses….now its viral on the Internet

 

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Steve Jobs: 7 Rules of Success

I was a big fan of Steve Jobs. I think his entrepreneurial drive and focus makes for great study.  Jobs was a rebel and a misfit and he imparted a sense of purpose and belonging for all the other rebels and misfits out there. Instead of brushing them aside or pointing at them for being weird, he celebrated them. He reminded us that the ones who see the world differently are the ones who change the world. In an instant, all those individual rebels and misfits had a leader. Someone who preached what they believed. For any entrepreneur who dreams of leading like Steve Jobs, here are three must-have characteristics:

  1. Clarity of why you do what you do. To have this, you need a purpose, cause or belief that exists above and beyond the products or services you sell.
  2. Discipline of how you do it. You must hold yourself and your people accountable to a defined set of guiding principles or values.
  3. Consistency of what you do. Everything you say and do must prove what you believe. Every product that Apple made, all their marketing always communicated the same message: Think Different.

I also loved his  his 7 rules for success:

 

1. Do what you love. Jobs once said, “People with passion can change the world for the better.” Asked about the advice he would offer would-be entrepreneurs, he said, “I’d get a job as a busboy or something until I figured out what I was really passionate about.” That’s how much it meant to him. Passion is everything.

2. Put a dent in the universe. Jobs believed in the power of vision. He once asked then-Pepsi President, John Sculley, “Do you want to spend your life selling sugar water or do you want to change the world?” Don’t lose sight of the big vision

3. Make connections. Jobs once said creativity is connecting things. He meant that people with a broad set of life experiences can often see things that others miss. He took calligraphy classes that didn’t have any practical use in his life — until he built the Macintosh. Jobs traveled to India and Asia. He studied design and hospitality. Don’t live in a bubble. Connect ideas from different fields.

4. Say no to 1,000 things. Jobs was as proud of what Apple chose not to do as he was of what Apple did. When he returned in Apple in 1997, he took a company with 350 products and reduced them to 10 products in a two-year period. Why? So he could put the “A-Team” on each product. What are you saying “no” to?

5. Create insanely different experiences. Jobs also sought innovation in the customer-service experience. When he first came up with the concept for the Apple Stores, he said they would be different because instead of just moving boxes, the stores would enrich lives. Everything about the experience you have when you walk into an Apple store is intended to enrich your life and to create an emotional connection between you and the Apple brand. What are you doing to enrich the lives of your customers?

6. Master the message. You can have the greatest idea in the world, but if you can’t communicate your ideas, it doesn’t matter. Jobs was the world’s greatest corporate storyteller. Instead of simply delivering a presentation like most people do, he informed, he educated, he inspired and he entertained, all in one presentation.

7. Sell dreams, not products. Jobs captured our imagination because he really understood his customer. He knew that tablets would not capture our imaginations if they were too complicated. The result? One button on the front of an iPad. It’s so simple, a 2-year-old can use it. Your customers don’t care about your product. They care about themselves, their hopes, their ambitions. Jobs taught us that if you help your customers reach their dreams, you’ll win them over.

There’s one story that I think sums up Jobs’ career at Apple. An executive who had the job of reinventing the Disney Store once called up Jobs and asked for advice. His counsel? Dream bigger. I think that’s the best advice he could leave us with. See genius in your craziness, believe in yourself, believe in your vision, and be constantly prepared to defend those ideas.

The New Heroes: Social Entrepreneurs

I love this new series on PBS about ordinary folks who have a passion to make a difference in the world.  The New Heroes series tells the dramatic stories of 14 daring people from all corners of the globe who, against all odds, are successfully alleviating poverty and illness, combating unemployment and violence, and bringing education, light, opportunity and freedom to poor and marginalized people around the world.     Also known as “social entrepreneurs,” they develop innovations that bring life-changing tools and resources to people desperate for viable solutions. What is possible? You’d be surprised. Take a journey into a world where people take action to make a big difference.

 

What is a Social Entrepreneur?

A social entrepreneur identifies and solves social problems on a large scale. Just as business entrepreneurs create and transform whole industries, social entrepreneurs act as the change agents for society, seizing opportunities others miss in order to improve systems, invent and disseminate new approaches and advance sustainable solutions that create social value.  Unlike traditional business entrepreneurs, social entrepreneurs primarily seek to generate “social value” rather than profits. And unlike the majority of non-profit organizations, their work is targeted not only towards immediate, small-scale effects, but sweeping, long-term change.  The job of a social entrepreneur is to recognize when a part of society is stuck and to provide new ways to get it unstuck. He or she finds what is not working and solves the problem by changing the system, spreading the solution and persuading entire societies to take new leaps.    Identifying and solving large-scale social problems requires a committed person with a vision and determination to persist in the face of daunting odds. Ultimately, social entrepreneurs are driven to produce measurable impact by opening up new pathways for the marginalized and disadvantaged, and unlocking society’s full potential to effect social change.   The past two decades have seen an explosion of entrepreneurship and a healthy competition in the social sector, which has discovered what the business sector learned from the railroad, the stock market and the digital revolution: Nothing is as powerful as a big new idea if it is in the hands of a first class entrepreneur.

This revolution is fundamentally changing the way society organizes itself and the way we approach social problems.    The stories featured in The New Heroes showcase the work of social entrepreneurs whose innovations are bringing electricity, water, medicine and other life-changing tools and resources to people in the developing world. Each story illustrates the results possible when an innovative idea is coupled with a strategy for action and an entrepreneur’s indomitable will.

 

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Three Critical Traits To Be a Successful CEO

Leaders today need to be at home navigating a ship through 40-foot waves — oceans that will never again be serene — and still be able to guide their crew safely from port to port. They must remain highly effective in an environment of extraordinary, ongoing stress.  In researching their new book, Better Under Pressure, the writers sought to identify the qualities that define leaders who excel in this environment of duress.  To perform their best in today’s turbulent atmosphere, leaders must possess this highly unusual set of three traits that often run counter to natural human behavior. These attributes are catalysts for the mastery displayed by the world’s best CEOs — and, together, they add up to a new definition of leadership:

  1. Realistic optimism. Leaders with this trait possess confidence without self-delusion or irrationality. They pursue audacious goals, which others would typically view as impossible pipedreams, while at the same time remaining aware of the magnitude of the challenges confronting them and the difficulties that lie ahead.
  2.  

  3. Subservience to purpose. Leaders with this ability see their professional goal as so profound in importance that their lives become measured in value by how much they contribute to furthering that goal. What is more, they must be pursuing a professional goal in order to feel a purpose for living. In essence, that goal is their master and their reason for being. They do not ruminate about their purpose, because their mind finds satisfaction in its occupation with their goal. Their level of dedication to their work is a direct result of the extraordinary, remarkable importance they place on their goal.
  4.  

  5. Finding order in chaos. Leaders with this trait find taking on multidimensional problems invigorating, and their ability to bring clarity to quandaries that baffle others makes their contributions invaluable.

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The Need for Relational Skills in the C-Level Suite

Just read a great article from CFO Coach about a recent survey by Accountemps that is indicative of a growing trend in finance. CFOs not only want people with people skills working for them, they themselves bring higher value when they bring relational skills sets to the table. The Accountemps survey shows a dramatic increase in the value of interpersonal skills in the people they hire. When CFOs were asked what would tip the scales between two top candidates, 31% said interpersonal skills … up from 1% in 2004. [Read more...]

Questions About God

This is the kind of questions that Park Community Church answers head on in their teaching and classes.  I love it!

Alpha Promo Fix from Jason Widney on Vimeo.

McKinsey’s Top 10 Articles of 2Q-2009

As an entrepreneur, I am always looking to learn more about strategy, trends, etc so I came across the top ten articles from McKinsey Consulting in the second quarter of 2009.  Representative topics include:

1. STRATEGY

Strategic planning: Three tips for 2009<
Even in these tumultuous times, strategic planning doesn’t have to be an exercise in anxiety—or futility.

2. CORPORATE FINANCE
Timing is key as companies weigh whether to make strategic investments now or wait for clear signs of recovery. Scenario analysis can expose the risks of moving too quickly or slowly.

3. STRATEGY
In this interactive presentation—one in a series of multimedia frameworks—McKinsey director Rob Latoff offers insight into the industry cost curve, a business school classic for understanding pricing. By bringing discipline and a practical set of definitions to bear, this framework can be applied to real-world, competitive markets.

4. ECONOMIC STUDIES
Surveying the economic horizon: A conversation with Robert Shiller.  In this video interview, the noted economist explains and explores the downturn’s root causes—and possible ways forward.

5. CORPORATE FINANCE
What next? Ten questions for CFOs
As companies shift their attention from fighting the crisis to getting the most from the recovery, CFOs must keep executives focused.

Friday Free Things: Kids & Kites

The entire family is invited for a free Chicago event on May 2 to Montrose Harbor in Lincoln Park for Mayor Daley’s Kids and Kites Festival.

things to do in chicagoIf the kids don’t have a kite let alone know how to fly one, don’t worry. The Mayor’s Office of Special Events will provide free kits for children to design and create their own kite. Kite flying professionals will be coming out to demonstrate exactly how it is done, and help you master your kite flying skills. there will also be face-painting and other fun stuff from 10am to 4 pm. See Free Things to Do in Chicago for more information

Chicago Free Fridays 2: How to Score Free Oprah Tickets

We have lots of visitors and guests and invariably, they all ask — “How do I get free tickets for Oprah?”  I found a great website resource for all you Chicagoans and visitors alike called Free Things to Do in Chicago .

Here is what they say about scoring Oprah tickets:

things to do in chicago One of the most popular free things to do in Chicago is to take in an Oprah taping in the West Loop at her Harpo Studios. Audience reservations for The Oprah Winfrey Show are available almost exclusively by phone. As you can imagine, demand for free Oprah tickets far exceeds supply, so you may receive a lot of busy signals before getting through to one of the audience department employees. Periodically, you may be able to request last-minute reservations via e-mail.

The Oprah Winfrey Show taping schedule: Ms. Winfrey is much too important to be tied down to a production schedule like regular talk-show hosts. Therefore, your guess is a good as anyone as to what days the show tapes. A specific list of days is given to those lucky enough to get through by phone to…………  Learn more at   Free Things to Do in Chicago

Piper and Carson Tonight at Park

Tonight, Thursday, April 23, 2009, at Park Community Church in Chicago, IL, the Carl F. H. Henry Center for Theological Understanding of Trinity Evangelical Divinity School will host an evening of free lectures and discussion with Dr. John Piper of Bethlehem Baptist Church and Dr. D. A. Carson of Trinity Evangelical Divinity School. The event will begin at 7:00pm and conclude around 10:00pm. Titled “The Pastor as Scholar, and the Scholar as Pastor: Reflections on Life and Ministry with John Piper and D.A. Carson”, the evening will feature hour-long lectures by Drs. Piper and Carson that offer reflection of a theological and personal nature on the work of the pastor and the scholar, respectively.

Admission is free at this really cool warehouse church (it is a renovated dry goods warehouse building in the shadow of Chicago’s skyline). [Read more...]

5 Christians: What Type are You?

With the changing church landscape in America, Christianity Today (CT) conducted attitudinal and behavioral research of U.S. Christians. More than 1,000 self-identified Christians 18 years of age and older were surveyed on their religious beliefs and practices. The results reveal a number of significant differences. In fact, portraits of five distinct segments emerged from the study. CT calls them Active, Professing, Liturgical, Private, and Cultural Christians.

Each group represents about one-fifth of those identifying themselves as Christian, with Active Christians most likely to have a personal commitment to Jesus Christ that affects their beliefs and inspires an active church life, while Cultural Christians are least likely to align their beliefs or practices with biblical teachings, or attend church. Between the two is a range of beliefs, commitment levels, and public practice of the faith.

The survey shows that for nearly half of Christians, involvement in a local church body is a minimal part of their daily lives.

 

5christians1.jpg

CT discussed the survey results with leading pastors and religious experts to ascertain the ramifications for church leaders. Three critical issues emerged:

  1. The local church is no longer considered the only outlet for spiritual growth.
  2. Churches must develop relational- and community-oriented outreach.
  3. Lay people have to be better equipped to be God’s ambassadors.

What kind of Christian are you?  Check out the article here.

Are You Ready to Be a “Bridger”?

Occasionally, I like to highlight folks who have had great success in the marketplace but then move into the non-profit sector to use their skills and abilities to make a more significant impact on people.  They are sometimes called Bridgers—individuals whose professional experience comes wholly or primarily from for-profit companies prior to entering the nonprofit sector—and they make the switch for reasons both personal and professional.  I came across this story on Patty Stonesifer, the founding chief executive officer of the Bill & Melinda Gates Foundation. Stonesifer, a former senior executive at Microsoft Corp., recently stepped down as the foundation’s chief executive in August 2008.

As CEO of the foundation from its inception in 1997 until August 2008, Stonesifer led its mission to promote equity for all people around the world, setting strategic priorities, monitoring results and facilitating relationships with key partners. Stonesifer is now a senior advisor to the foundation’s trustees, Bill and Melinda Gates, and Warren Buffett. In addition to her continuing work with the foundation, Stonesifer recently became the chair of the Board of Regents for the Smithsonian Institution. Prior to joining the Bill & Melinda Gates Foundation, Stonesifer had a two-decade career in technology, including eight years in senior executive roles at Microsoft Corp.

The article explores Stonesifer’s transition into the nonprofit sector as well as her subsequent role as leader of a fast-growing foundation.  Like many bridgers, Stonesifer found the no-frills, collaborative culture in the nonprofit sector a challenge at first. But she quickly saw that her new role allowed her to rediscover what she liked about being a manager: the ability to build relationships with people within and outside the organization. Her “rediscovery” also helped her tackle one of the biggest challenges in managing the fast-growing foundation: balancing the foundation’s desire to accomplish important initiatives quickly with the need to first reach consensus with all the key players affected by each initiative.

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Politics as Usual with $900 Billion Stimulus Bill — Take a Look; It’s Your Money

I want CHANGE but it looks like Washington is just to big for Obama to make a dent.

As the new Obama government begins to look at how to get the economy going, many of our legislative leaders are using the bill to spend YOUR money on non-stimulus items and the truth is, our kids are going to have to pay this back.  Take a read of the Fiscal Stimulus Bill right here and decide for yourself if you think these items are focused on jump-starting the economy or if we have gotten back to “politics as usual” rather than “change is in the air”.

A Wall Street Journal editorial provides some examples of what fiscal conservatives are opposed to in the bill.  A snippet:

“We’ve looked it over, and even we can’t quite believe it. There’s $1 billion for Amtrak, the federal railroad that hasn’t turned a profit in 40 years; $2 billion for child-care subsidies; $50 million for that great engine of job creation, the National Endowment for the Arts; $400 million for global-warming research and another $2.4 billion for carbon-capture demonstration projects. There’s even $650 million on top of the billions already doled out to pay for digital TV conversion coupons.”

Meanwhile, there are Democrats who aren’t crazy about the stimulus plan either. Here’s a lengthy excerpt from a Washington Post story:

 In testimony before the House Budget Committee yesterday, Alice M. Rivlin, who was President Bill Clinton’s budget director, suggested splitting the plan, implementing its immediate stimulus components now and taking more time to plan the longer-term transformative spending to make sure it is done right.  “Such a long-term investment program should not be put together hastily and lumped in with the anti-recession package. The elements of the investment program must be carefully planned and will not create many jobs right away,” said Rivlin, a fellow at the Brookings Institution. The risk, she said, is that “money will be wasted because the investment elements were not carefully crafted.”

Here are what some economists are saying: [Read more...]

Solar Cells Get to 20% Conversion Efficiency

I am becoming a big fan of solar power as it begins the long march toward parity with current power supplies — I would love to get off the Commonwealth Edison grid and not have to pay that big electricity bill every month.

So I was excited to see today that Suniva Inc. announced that its R&D team has developed several silicon solar cells in its lab with more than 20% conversion efficiencies using its patented combination of cell designs and screen printing technologies.

“Our R&D team already has a solid roadmap in place to further increase our efficiencies. We are excited about Suniva’s continued momentum on the path to make solar electricity cost-competitive with conventional grid electricity.” — Dr. Ajeet Rohatgi, Founder and CTO, Suniva

These high efficiency milestones have been verified by the National Renewable Energy Laboratory (NREL). The efficiency achievement closely follows Suniva’s two recent customer agreements with Germany’s Solon AG and India’s Titan Energy Systems Ltd, together worth approximately US $1 billion. “This demonstrates that Suniva’s advanced technologies in diffusion, surface passivation and contacts can increase conversion efficiency while reducing processing time and maintaining low cell cost,” said Dr. Ajeet Rohatgi, Suniva’s founder and CTO. “Our R&D team already has a solid roadmap in place to further increase our efficiencies. We are excited about Suniva’s continued momentum on the path to make solar electricity cost-competitive with conventional grid electricity.”


Solar as Alternative?

I am beginning to look into solar options but I live in Illinois (never really known as the land of the uninterrupted sun) so I wanted to find out how to calculate whether an investment in solar makes sense in Chicago.  I learned that the total solar energy available to the earth is approximately 3850 zettajoules (ZJ) per year, while worldwide energy consumption was 0.471 ZJ in 2004, according to the US Department of Energy. Even if you aren’t a solar panel installer, you can tell that there’s way more solar energy available than the world will ever need.

Doing my homework, I found FindSolar.com, a Web site sponsored by the U.S. Department of Energy, the American Solar Energy Society, and the Solar Electric Power Association.

solarcells.jpg

To get started, select your state and county, power company, and the type of system you’re interested in-whether it’s electric, hot water, spa/pool heating, or space heating/cooling-as well as your average utility expenditure. The online calculator then determines the average cost of a solar-electric system based on the data you’ve provided, plus any state or local rebates you qualify for. If you’re ready to start pumping out those rays, you can contact solar installers and distributors in the site’s directory for quotes or additional info.

Global…..Cooling?

This past April, the USA had an average temperature of 51 degrees, which was one of the coolest in the last 114 years — where is the global warming? Look at the data here.