Non-Profit Leaders: What Three Lessons Would You Share?

Bridgestar posted a  question to a large group on non-profit executive directors and leaders.  The question “What three lessons, as an executive director, would you give someone younger than you?” generated a great number of responses and they selected lessons from the many nonprofit leaders that contributed to the conversation. Their lessons provide interesting insights into what next generation nonprofit leaders should consider as they pursue their professional goals—as well as some good reminders for any social sector leaders.

Darren
Executive Director

  1. Listen. Give opportunity to staff, volunteers, and board to share their observations and ideas with you. Committed people often have great insight.
  2. Be humble. Share successes with others and own your mistakes. Don’t be afraid to own up to dropping the ball.
  3. Beware the tyranny of the urgent. Get out of the office so you can think big picture thoughts where smaller tasks won’t distract you. The “to-do” list will always be there.

Cynthia
President

  1. Be crystal clear about what you want to achieve and have a plan about how to go about achieving your goals: What do you do today, tomorrow, next week, next month?
  2. Be crystal clear in your communications with all your constituents. Be sure they understand in their own language, what you are doing and what you may want of them.
  3. As stated above, listen carefully and intently to those who speak with you and understand what they expect of you.

Lianne
Executive Director

  1. Passion is crucial. You must care for the cause or no one else will.
  2. Get creative. One of the biggest perks of being a nonprofit leader is the freedom to make things happen.
  3. Trust your instincts when hiring and making decisions. It is great to use business tools and resources to help ensure we are on the right track, but instincts are crucial and should not be ignored in favor of these tools.

Sheri
Executive Director

  1. Be clear on what your vision is, what you are asking someone else to do, how they see their part fitting into the larger picture and its importance.
  2. Make sure they understand what you are communicating.
  3. Give them the freedom to make it happen.

Cindy
Principal

  1. Get clear, written expectations from the Board for your performance. Hold yourself―and them―to that document.
  2. Immediately learn what each of your key employees does and how they do it by shadowing them, asking questions, etc.
  3. Set clear, concrete expectations for your direct reports―and if changes are needed, make them early.

Rose
Executive Director

  1. Listen to board and staff concerns/expectations and spend time finding out what each does. You will find out really quickly who is committed, who is doing their job, and what kind of attention each needs.
  2. Get to know your nonprofit. This may sound like a no brainer, but even if you have heard about the organization in the past or have been on the board, you won’t really know the day-to-day activities until you dig through some things. Typically in nonprofits you have to hit the ground running, so you will need to educate yourself, fast.
  3. Within your first three months, give your board a report of the agency. Let them know past successes and challenges, and the agency outlook for the next 12 months (as you found it). Then you can set your goals and they can give you effective input. (Don’t assume your board or staff knows what the past ED was doing.)

Frank
Executive Director

There’s a lot of great advice shared before my post. I hope to offer three things that haven’t been presented:

  1. Be flexible without compromising your convictions. “Blessed are the flexible for they shall not be bent out of shape.”
  2. Learn how to use data to help tell the story of your nonprofit, set goals, forecast revenue, and engage stakeholders. Qualitative data, the stories we share, can be powerful tools and quantitative data is just as powerful. Learn what data should be collected/analyzed and add discussions on said data to your board and staff meeting agendas.
  3. Always seek strategic alliances with other NGOs, for-profits, community members, etc. Sustainability is the big buzzword, but strategic alliances also create knowledge communities, innovation/creativity clusters, and potential funding partners.

Bonus: Schedule time to sharpen your saw. Be intentional with setting aside time to get away from the work to invest in the other portions of your life. This will make you a better leader.

Using Storytelling in Your Leadership

Leadership is about defining paths, making decisions and clearing things out for your followers. That being said, one of the best ways to make your point is telling stories. I know a lot of people thinks storytelling is difficult, or that they don’t have the skills or knowledge to do so.   Let’s take a look at the approach presented in “The Leadership Training Activity Book”, by Lois B. Hart and Charlotte S. Waismann.

  1. Paint the scene: You have to be specific and tell where and when this story occurred.
  2. Identify the =characters or people in the story. Give them Names!!
  3. State their predicament of problem.
  4. Clarify the characters’ intentions. What went through their minds as the tried to handle the problem?
  5. Describe their actions. What did each person do? Be specific.
  6. Include anything in the story that can be of importance to develop the plot. For example, if your talking about a time when you helped your team through a crisis,  you can refer to the franctic emails you received -an perhaps read a short note.
  7. Include a surprise or element of amazement to make the story memorable. For example,  you could show a picture from the before and after of the situation your talking about.
  8. Tell how it ended.

And that’s it. If you follow these simple steps and you practice frequently you will master the “art” of storytelling. But what’s most important, you will have a new tool to express your ideas and make your point.

LEADERSHIP ACTIONS

1. Prepare a story about a time when you were able to achieve something important in your life. Pick one value you want to make stand out. Try to keep it short, but with enough detail to make your point.

2. Tell your story to someone and ask him/her what did they learn from it.

3. Practice, practice, practice. And start using stories to express your ideas.

Steve Jobs: 7 Rules of Success

I was a big fan of Steve Jobs. I think his entrepreneurial drive and focus makes for great study.  Jobs was a rebel and a misfit and he imparted a sense of purpose and belonging for all the other rebels and misfits out there. Instead of brushing them aside or pointing at them for being weird, he celebrated them. He reminded us that the ones who see the world differently are the ones who change the world. In an instant, all those individual rebels and misfits had a leader. Someone who preached what they believed. For any entrepreneur who dreams of leading like Steve Jobs, here are three must-have characteristics:

  1. Clarity of why you do what you do. To have this, you need a purpose, cause or belief that exists above and beyond the products or services you sell.
  2. Discipline of how you do it. You must hold yourself and your people accountable to a defined set of guiding principles or values.
  3. Consistency of what you do. Everything you say and do must prove what you believe. Every product that Apple made, all their marketing always communicated the same message: Think Different.

I also loved his  his 7 rules for success:

 

1. Do what you love. Jobs once said, “People with passion can change the world for the better.” Asked about the advice he would offer would-be entrepreneurs, he said, “I’d get a job as a busboy or something until I figured out what I was really passionate about.” That’s how much it meant to him. Passion is everything.

2. Put a dent in the universe. Jobs believed in the power of vision. He once asked then-Pepsi President, John Sculley, “Do you want to spend your life selling sugar water or do you want to change the world?” Don’t lose sight of the big vision

3. Make connections. Jobs once said creativity is connecting things. He meant that people with a broad set of life experiences can often see things that others miss. He took calligraphy classes that didn’t have any practical use in his life — until he built the Macintosh. Jobs traveled to India and Asia. He studied design and hospitality. Don’t live in a bubble. Connect ideas from different fields.

4. Say no to 1,000 things. Jobs was as proud of what Apple chose not to do as he was of what Apple did. When he returned in Apple in 1997, he took a company with 350 products and reduced them to 10 products in a two-year period. Why? So he could put the “A-Team” on each product. What are you saying “no” to?

5. Create insanely different experiences. Jobs also sought innovation in the customer-service experience. When he first came up with the concept for the Apple Stores, he said they would be different because instead of just moving boxes, the stores would enrich lives. Everything about the experience you have when you walk into an Apple store is intended to enrich your life and to create an emotional connection between you and the Apple brand. What are you doing to enrich the lives of your customers?

6. Master the message. You can have the greatest idea in the world, but if you can’t communicate your ideas, it doesn’t matter. Jobs was the world’s greatest corporate storyteller. Instead of simply delivering a presentation like most people do, he informed, he educated, he inspired and he entertained, all in one presentation.

7. Sell dreams, not products. Jobs captured our imagination because he really understood his customer. He knew that tablets would not capture our imaginations if they were too complicated. The result? One button on the front of an iPad. It’s so simple, a 2-year-old can use it. Your customers don’t care about your product. They care about themselves, their hopes, their ambitions. Jobs taught us that if you help your customers reach their dreams, you’ll win them over.

There’s one story that I think sums up Jobs’ career at Apple. An executive who had the job of reinventing the Disney Store once called up Jobs and asked for advice. His counsel? Dream bigger. I think that’s the best advice he could leave us with. See genius in your craziness, believe in yourself, believe in your vision, and be constantly prepared to defend those ideas.

The New Heroes: Social Entrepreneurs

I love this new series on PBS about ordinary folks who have a passion to make a difference in the world.  The New Heroes series tells the dramatic stories of 14 daring people from all corners of the globe who, against all odds, are successfully alleviating poverty and illness, combating unemployment and violence, and bringing education, light, opportunity and freedom to poor and marginalized people around the world.     Also known as “social entrepreneurs,” they develop innovations that bring life-changing tools and resources to people desperate for viable solutions. What is possible? You’d be surprised. Take a journey into a world where people take action to make a big difference.

 

What is a Social Entrepreneur?

A social entrepreneur identifies and solves social problems on a large scale. Just as business entrepreneurs create and transform whole industries, social entrepreneurs act as the change agents for society, seizing opportunities others miss in order to improve systems, invent and disseminate new approaches and advance sustainable solutions that create social value.  Unlike traditional business entrepreneurs, social entrepreneurs primarily seek to generate “social value” rather than profits. And unlike the majority of non-profit organizations, their work is targeted not only towards immediate, small-scale effects, but sweeping, long-term change.  The job of a social entrepreneur is to recognize when a part of society is stuck and to provide new ways to get it unstuck. He or she finds what is not working and solves the problem by changing the system, spreading the solution and persuading entire societies to take new leaps.    Identifying and solving large-scale social problems requires a committed person with a vision and determination to persist in the face of daunting odds. Ultimately, social entrepreneurs are driven to produce measurable impact by opening up new pathways for the marginalized and disadvantaged, and unlocking society’s full potential to effect social change.   The past two decades have seen an explosion of entrepreneurship and a healthy competition in the social sector, which has discovered what the business sector learned from the railroad, the stock market and the digital revolution: Nothing is as powerful as a big new idea if it is in the hands of a first class entrepreneur.

This revolution is fundamentally changing the way society organizes itself and the way we approach social problems.    The stories featured in The New Heroes showcase the work of social entrepreneurs whose innovations are bringing electricity, water, medicine and other life-changing tools and resources to people in the developing world. Each story illustrates the results possible when an innovative idea is coupled with a strategy for action and an entrepreneur’s indomitable will.

 

CLICK HERE TO LEARN MORE

Three Critical Traits To Be a Successful CEO

Leaders today need to be at home navigating a ship through 40-foot waves — oceans that will never again be serene — and still be able to guide their crew safely from port to port. They must remain highly effective in an environment of extraordinary, ongoing stress.  In researching their new book, Better Under Pressure, the writers sought to identify the qualities that define leaders who excel in this environment of duress.  To perform their best in today’s turbulent atmosphere, leaders must possess this highly unusual set of three traits that often run counter to natural human behavior. These attributes are catalysts for the mastery displayed by the world’s best CEOs — and, together, they add up to a new definition of leadership:

  1. Realistic optimism. Leaders with this trait possess confidence without self-delusion or irrationality. They pursue audacious goals, which others would typically view as impossible pipedreams, while at the same time remaining aware of the magnitude of the challenges confronting them and the difficulties that lie ahead.
  2.  

  3. Subservience to purpose. Leaders with this ability see their professional goal as so profound in importance that their lives become measured in value by how much they contribute to furthering that goal. What is more, they must be pursuing a professional goal in order to feel a purpose for living. In essence, that goal is their master and their reason for being. They do not ruminate about their purpose, because their mind finds satisfaction in its occupation with their goal. Their level of dedication to their work is a direct result of the extraordinary, remarkable importance they place on their goal.
  4.  

  5. Finding order in chaos. Leaders with this trait find taking on multidimensional problems invigorating, and their ability to bring clarity to quandaries that baffle others makes their contributions invaluable.

READ THE WHOLE ARTICLE HERE

The Need for Relational Skills in the C-Level Suite

Just read a great article from CFO Coach about a recent survey by Accountemps that is indicative of a growing trend in finance. CFOs not only want people with people skills working for them, they themselves bring higher value when they bring relational skills sets to the table. The Accountemps survey shows a dramatic increase in the value of interpersonal skills in the people they hire. When CFOs were asked what would tip the scales between two top candidates, 31% said interpersonal skills … up from 1% in 2004. [Read more...]

5 Christians: What Type are You?

With the changing church landscape in America, Christianity Today (CT) conducted attitudinal and behavioral research of U.S. Christians. More than 1,000 self-identified Christians 18 years of age and older were surveyed on their religious beliefs and practices. The results reveal a number of significant differences. In fact, portraits of five distinct segments emerged from the study. CT calls them Active, Professing, Liturgical, Private, and Cultural Christians.

Each group represents about one-fifth of those identifying themselves as Christian, with Active Christians most likely to have a personal commitment to Jesus Christ that affects their beliefs and inspires an active church life, while Cultural Christians are least likely to align their beliefs or practices with biblical teachings, or attend church. Between the two is a range of beliefs, commitment levels, and public practice of the faith.

The survey shows that for nearly half of Christians, involvement in a local church body is a minimal part of their daily lives.

 

5christians1.jpg

CT discussed the survey results with leading pastors and religious experts to ascertain the ramifications for church leaders. Three critical issues emerged:

  1. The local church is no longer considered the only outlet for spiritual growth.
  2. Churches must develop relational- and community-oriented outreach.
  3. Lay people have to be better equipped to be God’s ambassadors.

What kind of Christian are you?  Check out the article here.

5 Rules with a Mentor

As a serial entrepreneur, I love to spend time with folks who are getting their own company going. I remember the days when I was getting started and I was searching for people who knew more than me that would take time to meet with me and impart some wisdom into my situation. I tell everyone who asks — get a mentor…get someone who will help you as you grow as an entrepreneur.

I recently came across a great post by Perry Noble about the “5 Rules with a Mentor”. Here is what he said:

I have had the privilege of being mentored by some incredible leaders, some you would know, others you might not–but nonetheless, God has used them to teach me SO MUCH about life and ministry. Over the years I have developed five rules for meeting with a mentor that I would love to share here today…you may agree or disagree, all I know is that they have worked for me.

#1 – I Always Adjust To Their Schedule–ALWAYS!

When I am attempting to set up an appointment with someone I want to meet with–I always ask them (or their assistant) to throw two or three dates at me that is most convenient for them…and then I adjust my schedule to make the meeting happen. I NEVER send them the times I want and then ask them to adjust their schedules. I am the one who wants the meeting…and if they are available to me I will bend over backwards to hang out with them.

#2 – I Am Always Early For The Appointment

If I am driving from out of town I always make sure I arrive around [Read more...]

The Joy of Abby-Jill

This weekend I sat with hundreds of others (really an old-timers Park alumni meeting, it seemed like) and celebrated the life of Abby-Jill Marie Brauhn, a friend and former staff-member at Park Community Church, who lost her battle with cancer this week. Rich Case did an excellent job in his message and Rich Johnson was superb leading the worship…..there were so many Park alums who joined together to do the set-up food and singing….. it was Park at its finest. The stories that people told were so funny and so typical Abby-Jill.

My most stiking memory was how Abby loved everyone. Yes, she was very skilled at business, yes she was a terrific organizer, yes, she was a top-notch leader….but she loved people. From the rich to the poor, from the “got-it-together” to the down-trodden and broken-spirited. I learned a lot about people caring from Abby — she wanted each person to know the security she had through her faith in Jesus Christ. She has such joy in her relationship with Jesus. That’s what I will remember most…..

I know there were lots of people whose life she touched in dramatic ways over the years through coffee conversations, to late night dinners, to pajama parties for her girlfriends to travelling with others. More than 300 people took Park trips to the FFHM orphanage under her watch and had their lives completely changed. I am profoundly sad and greatly grieving her loss.

I also realized, like my friend Jill’s post, that in that celebration service with so many 1990′s Park alumni there, I yearned for a moment in time that I can never go back to (and so that is probably part of my grief too). We got to sing all my favorite praise songs (which were also Abby-Jill’s favorites) with so many people that I love to hang out with, yet many have disbursed all over the country with scores of kids and new responsibilities.

As Jill said so well “This week Abby-Jill got to fully realize what I got a glimpse of this weekend. We aren’t meant for this world and I find myself strangely longing for that place when I am once again singing in a room full of “family” without a care in the world. Thank you AJB for reminding me and for touching my life once again.”

God gave us Abby-Jill for a moment and she is home now with the Father.

Man, heaven is going to be a good place, dontcha think?……..

Check out another Park alum’s thoughts here.

WHAT ARE YOUR FAVORITE MEMORIES? LEAVE A COMMENT

How’s Your Dialogue?

“When it comes to improving performance, most organizations’ problems can be traced to their inability to think and talk together at critical moments.”– Paraphrased from William Isaacs’s book Dialogue, p.3

How do you talk to your staff? How do you conduct a meeting? Do you generally have good dialogue with your staff, first talking, then listening and then responding appropriately? Doug Sundheim of Fast Company tells us that “What passes as “communication” in most organizations is nothing more than people talking AT each other. Firing different opinions around a room with little structure to productively move any action forward. The dialogue is dysfunctional – meaning that it doesn’t produce a deeper understanding of the issues at hand. Eventually, when a decision must be made, it’s often the person who has spoken the loudest, longest, or with the most conviction that wins – whether it was the best idea or not.

Good dialogue can be boiled down to 5 key elements – Listening, Respecting, Suspending, Voicing, and Inquiring. When dialogue breaks down, it’s usually because one or more of these are missing between the players involved.

Try this:

Think of an unproductive conversation you’ve recently had. Consider the following questions to see where you might have been contributing to the problem.

1. Listening – Did I truly hear what the other person(s) said?
2. Respecting – Did I respect their opinions – even if I didn’t agree with them?
3. Suspending – Did I suspend my own opinions long enough to create an opening for new perspectives?
4. Voicing – Did I say what I truly thought and felt in a responsible way?
5. Inquiring – Did I probe for clarification when things weren’t clear?
6. When you find that one or more of these are missing, experiment with ways to bring them into the conversation.


Missional Living as Leaders

Last night, we gathered 150 of our leaders and celebrated the incredible work that God is doing in and through Park Community Church. One of the highlights was the message given by our Lead Pastor, Jackson Crum, on the need for our leaders to live missionally in the city. Have a listen here.

Leader Zone Tonight

leader zoneTonight, we gather our 200 leaders at the Kitsch’n Restaurant by our new warehouse building (restaurant is at 800 N Larrabee St at 6:30 p.m.) and get a chance to interact, to inspire, to spend time together and plan for the summer. In 2007, we are striving to be more intentional about growing and developing our leadership community at Park Community Church, as we begin to think about reproducing, adding a fourth service, adding a location and growing to reach many more people in Chicago this summer who do not know the life-changing message of the Gospel. If you are a leader at Park (small groups, ministry leader or team leader), please join us for our second Leader Zone Meeting of 2007, tonight.  God is up to something BIG here in the city and we are excited to come alongside that work.

Park’s 1st Leader Zone Meeting a Success!

In 2007, we are striving to be more intentional about growing and developing our leadership community at Park Community Church. One of the ways we are going to invest in our leaders is through quarterly meetings, where we will bring the entire leadership community together for a dinner, here about what God is doing through us and amongst us, provide in-depth communication about what is happening at Park and where we are going, and hear from Jackson.

We had our first Quarterly “Leader Zone” leader meeting last Thursday night and it got good reviews. More than 150 of our leaders met at the Kitsch’n restaurant and got a chance to have dinner together, hear some great testimonies from folks at Park, and hear Jackson talk about our 2007 goal of having every leader reproduce themselves as we grow. We got a chance to get an update on the building construction (check out our ParkCAM), the Imagine More campaign, and leadership updates.

Leaders, thanks for your commitment to coming alongside the work that God is doing here in Chicago – we have lots more to do but there is a strong energy and enthusiasm among the leadership core and it contagious! The elder and staff love doing ministry with you folks!

Be sure to mark your calendars for the next meeting on May 10th! A mp3 of the message will be posted here next week for those who missed it!