Customer Service: Reducing Damaged Deliveries

I saw this article and thought I’d share it with you. As you are building your business, getting the purchased product to your customers is a large part of your customer service practices and it doesn’t matter if you get your customers’ shipments delivered on time if they arrive at the dock unusable. It is important that you select carriers that train its employees to prevent damages is the first step, but shippers should also take a proactive approach to preparing freight for safe, secure delivery to the end user.    Here is a great article by Paul Lorensen, central area vice president of operations for Con-way Freight, who offers this advice for shippers moving bags, crates, drums, totes, or cartons.

1. Label, label, label.
2. Use four-way pallets made of sound lumber.
3. Protect exposed valves.
4. Use new packaging materials unless otherwise specified.
5. Verify that the bill of lading lists all freight being transported.
6. Cover the ends of threaded pipe or steel tubing.
7. Pack cartons carefully.
8. Use crates constructed with three-way locking corners.
9. Shrink-wrap the freight and the pallet.
10. Consult NMFC standards.

 

CLICK HERE to read the whole article

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