I am back on line after a crazy week of “suspended” status by my former hosting company, Bluehost.com. I have never had my blog suspended so I called up customer service and asked about the status of my account and any sorts of problems. The ominous answer given to me was that I had inserted something into my blog that caused it to scan 15.5 billion lines of code in the last 24 hours. The customer service rep basically indicated that I was the problem. I carefully explained that if he looked at my account, I blogged a couple of time per week, had a couple hundred readers, and the likely scenario was that something/someone (the mighty blog pirates, matey) had hacked through their security to put something in my blog. No matter, they had made their decision without talking to me, the customer.
The response? Basically, it went like this “We are sorry, we are not going to investigate even though you have been a good customer for more than 3 years, and here are your walking papers. Please go find a new blog host”. With customer service like that, can you possibly grow revenues faster than people leaving? Anyway, a local company, Highland Solutions, has come to the rescue and I am back online. If you need any hosting or development, these are your guys. Give them a call at 312.863.7500 and ask for Brian Sutherland. He will take good care of you. As for Bluehost, they have moved to my “Customer Service Wall of Shame”
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